DelaneyCare

Welcome to DelaneyCare, a bespoke care plan from Delaney Plumbing, designed for the individual needs of our customers. For as little as £9.90 a month you can be covered and have full peace of mind.

DelaneyCare is a 100% transparent service offered by Delaney Plumbing. There are no hidden charges, no unnecessary annual price rises and no excessive fees like other major providers.

With an annual boiler service and system health check include in your care plan we can spot any potential issues before they arise, keeping you warmer for longer and keeping your energy bills down to a minimum.

You choose a care package that works for you. (see below or options)

We contact you annually to remind you your boiler is due for inspection (a comprehensive boiler service will be carried out including removing the case and & cleaning all components.

You set up an easy and simple monthly payment plan online – we can book an appointment to come out and help you to do this.

Why Choose Delaney Care?

  • No annual price rises as your boiler ages
  • No Excess Charges
  • Comprehensive boiler servicing including removing case and cleaning components
  • We never use Sub-contractors

What other major suppliers offer?

  • Annual price rises and your boiler gets older
  • £60 excess charge for every repair completed
  • External Ratio and Safety Check only
  • Use Sub Contractor labor

We aim to provide you with a care plan far superior to plans on offer from other major providers. We focus on your needs and an individual and our ability to meet those needs as a local family run company. We are big enough to cope and small enough to care.

With the majority of our work coming from recommendations and repeat custom, we can assure you your satisfaction is our number one priority.

We are continually looking for ways to develop and improve our service based on the needs of our customers and continue to seek regular feedback in order to remain your engineers of choice.

In a recent survey, we asked customers to provide feedback on a number of areas. 10/10 over customer satisfaction was recorded in 96.4% of cases and the most frequent request in further comments was to offer a care plan.

You have spoken and we have listened!

Delaney Care PackagesCare
Pack 1
Care
Pack 2
Care
Pack 3
Care
Pack 4
Annual Boiler Service & System Health Check
Comprehensive annual boiler service
Fully stripped down with all relative components cleaned & checked for safe operation
Heating system throughly checked to ensure good working order
Any faults noted to help prevent break downs
Boiler & Controls
Breakdowns & repairs
Heating controls,
programmers/thermostats
Motorised valves & heating pumps
Boiler flue up to 1M in length
Boiler replacement cover if boiler is less than 7 years old or deemed beyond reconomical repair
£400 off cost of replacement biler is boiler is more than 7 years old or deemed beyond economicla repair
Gas pipework from gas metre
Heating System
All repairs to central heating system including:
Primary flow & return pipework
Standard radiators & radiator valves
External Expansion Vessels
Pressure relief valves & pipework
Guages & External Filling Loops
Plumbing & Drainage
Plumbing system inc. mains water pipe from stop cock
Hot water cylinders & immersion heaters
Pipes throughout the house
Loft tanks
Toilets inc. ball valves, flush handles & siphons
Leaking taps
Leaking internal drainage & waiste pipes
£9.90£17.50£22.00£30.00
Landlord Package
Landlords can apply for any level of cover with an additional charge of £5 per month to include a gas safty chand and liasing with your tenants
£14.90£22.50£27.00£35.00

DelanyCare Exclusions

Inherent defects or inadequacy to the original design of the system/appliance(s).

Any defects or damage caused through malicious or willful action, negligence, or third party interference or accidental damage or any nature.

Any defect or damage caused by fire, lightning, explosion, flood, storm, tempest, frost, impact or other extraneous cause or catastrophic even. This includes burst pipes caused by frost and pipes that require defrosting in extreme cold including frozen condense pipes.

Pipework, wiring or flues buried in the fabric of the building including pipes under floors – wooden or concrete, pipes buried and walls and underfloor heating and components.

Any defect or damage occurring from a failure of the public electricity, gas or water supplies.

Any increased cost of utilities, loss of water services, loss of earnings, or any retrospective cost for items not relating to the repair of the heating components including heating systems supplying a swimming pool

Any loss or damage to property, belongings or water ingress damage to the fabric of the property or belongings caused by issues arising from any part of the system failing.

Boiler & Controls

Topping up the pressure on your boiler. Adjustments to time and temperature controls, including resetting them or replacing batteries, loss of internet signal on smart controls or thermostats.

Boilers greater than 60KW in output.

Heating circulation pumps above 6m in head.

Replacement or repair of unvented hot water cylinders, thermal stores, air or ground source heat pumps or fan convectors including plinth heaters.

Warm air boilers or connecting components including fules or ducts

Twin wall, asbestos flues or flue liners.

Repairing or replacing the flue including the flue terminal if it is over one meter in length.

Central Heating System

Damage or blockages caused by aggressive water, system contaminations, limescale, sludge or other debris in the system.

Powerflushing, removal of sludge, limescale and other debris in the system (if a powerflush is required to remove aggressive water from the system to ensure the correct operation of the boiler or heating system, this is not covered under any care plan and will be chargeable with a 20% customer loyalty discount).

Replacement of decorative parts, towel rails, low surface temperature, electric and designer/decorative radiators, including any associated valves or electrical heating elements. Decorative radiators include vertical, column, cast iron, and curved radiators or any similar non-standard designs.

Plumbing & Drainage

Concealed plumbing/cisterns, plumbing pipework exceeding 28mm in bore, mains water pipes, lead pipe, soil/waste pipes buried in the fabric of the building or under any floors including external underground pipes, to and from and including manholes, main sewer pipes, any shared drainage and cast iron SVP, asbestos waste and soil pipes.

Solar heating or componenets.

Damage caused by aggressive water, system contamination, lime scale, sludge or other debris in the system.

Showers, shower pumps, water boosting systems, sanitary ware units including screens and grouting. This includes electric show units.

Water softeners, system filters, water meters, macerators, waste disposal units boiling taps and scale reducers.

Rainwater pipes and guttering.

Any recommendation or alterations carried out which will help prevent breakdowns, safe operation or an appliance, system efficiency, potential frost damage, powerflushing including system filters or shut off valves which aren’t currently part of your system are chargeable. Seized stop cocks or valves, not leaking but requiring correct operation to maintain the system will need to be replaced. the replacement is not covered under any care plan and will be chargeable.