DelaneyCare
Welcome to DelaneyCare, a bespoke care plan from Delaney Plumbing, designed for the individual needs of our customers. For as little as £9.90 a month you can be covered and have full peace of mind.
DelaneyCare is a 100% transparent service offered by Delaney Plumbing. There are no hidden charges, no unnecessary annual price rises and no excessive fees like other major providers.
With an annual boiler service and system health check included in your care plan we can spot any potential issues before they arise, keeping you warmer for longer and keeping your energy bills down to a minimum.
You choose a care package that works for you. (see below for options).
We contact you annually to remind you your boiler is due for inspection (a comprehensive boiler service will be carried out including removing the case & cleaning all components).
You set up an easy and simple monthly payment plan online – we can book an appointment to come out and help you to do this.
Why Choose DelaneyCare?
- No annual price rises as your boiler ages
- No Excess Charges
- Comprehensive boiler servicing including removing case and cleaning components
- We never use Sub-contractors
What other major suppliers offer?
- Annual price rises and your boiler gets older
- £60 excess charge for every repair completed
- External Ratio and Safety Check only
- Use Sub-contract labour
We aim to provide you with a care plan far superior to plans on offer from other major providers. We focus on your needs as an individual and our ability to meet those needs as a local family run company. We are big enough to cope and small enough to care.
With the majority of our work coming from recommendations and repeat custom, we can assure you your satisfaction is our number one priority.
We are continually looking for ways to develop and improve our service based on the needs of our customers and continue to seek regular feedback in order to remain your engineers of choice.
In a recent survey, we asked customers to provide feedback on a number of areas. 10/10 overall customer satisfaction was recorded in 96.4% of cases and the most frequent request in further comments was to offer a care plan.
You have spoken and we have listened!
| DelaneyCare Packages | Care Pack 1 | Care Pack 2 | Care Pack 3 | Care Pack 4 |
|---|---|---|---|---|
| Annual Boiler Service & System Health Check Comprehensive annual boiler service. Fully stripped down with all relative components cleaned & checked for safe operation. Heating system thoroughly checked to ensure good working order. Any faults noted to help prevent breakdowns. | ||||
| Boiler & Controls Breakdowns & repairs. Heating controls, programmers/thermostats. Motorised valves & heating pumps. Boiler flue up to 1M in length. Boiler replacement cover if boiler is less than 7 years old or deemed beyond economical repair. £400 off cost of replacement boiler if boiler is more than 7 years old or deemed beyond economical repair. Gas pipework from gas meter. | ||||
| Heating System All repairs to central heating system including: Primary flow & return pipework. Standard radiators & radiator valves. External Expansion Vessels. Pressure relief valves & pipework. Gauges & External Filling Loops. | ||||
| Plumbing & Drainage Plumbing system inc. mains water pipe from stop cock. Hot water cylinders & immersion heaters. Pipes throughout the house Loft tanks. Toilets inc. ball valves, flush handles & siphons. Leaking taps. Leaking internal drainage & waste pipes. | ||||
| £9.90 | £17.50 | £22.00 | £30.00 | |
| Landlord Package Landlords can apply for any level of cover with an additional charge of £5 per month to include a gas safety check and liaising with your tenants. | £14.90 | £22.50 | £27.00 | £35.00 |
DelaneyCare Exclusions
Inherent defects or inadequacy to the original design of the system/appliance(s).
Any defects or damage caused through malicious or willful action, negligence, or third party interference or accidental damage or any nature.
Any defect or damage caused by fire, lightning, explosion, flood, storm, tempest, frost, impact or other extraneous cause or catastrophic event. This includes burst pipes caused by frost and pipes that require defrosting in extreme cold including frozen condense pipes.
Pipework, wiring or flues buried in the fabric of the building including pipes under floors – wooden or concrete, pipes buried and walls and underfloor heating and components.
Any defect or damage occurring from a failure of the public electricity, gas or water supplies.
Any increased cost of utilities, loss of water services, loss of earnings, or any retrospective cost for items not relating to the repair of the heating components.
Any works pertaining to spas, swimming pools, jacuzzi/spa baths or steam rooms including heating systems supplying a swimming pool.
Any loss or damage to property, belongings or water ingress damage to the fabric of the property or belongings caused by issues arising from any part of the system failing.
Boiler & Controls
Topping up the pressure on your boiler. Adjustments to time and temperature controls, including resetting them or replacing batteries, loss of internet signal on smart controls or thermostats.
Boilers greater than 60KW in output.
Heating circulation pumps above 6m in head.
Replacement or repair of unvented hot water cylinders, thermal stores, air or ground source heat pumps or fan convectors including plinth heaters.
Warm air boilers or connecting components including flues or ducts
Twin wall, asbestos flues or flue liners.
Repairing or replacing the flue including the flue terminal if it is over one meter in length.
Central Heating System
Damage or blockages caused by aggressive water, system contaminations, limescale, sludge or other debris in the system.
Powerflushing, removal of sludge, limescale and other debris in the system (if a powerflush is required to remove aggressive water from the system to ensure the correct operation of the boiler or heating system, this is not covered under any care plan and will be chargeable with a 20% customer loyalty discount).
Replacement of decorative parts, towel rails, low surface temperature, electric and designer/decorative radiators, including any associated valves or electrical heating elements. Decorative radiators include vertical, column, cast iron, and curved radiators or any similar non-standard designs.
Plumbing & Drainage
Concealed plumbing/cisterns, plumbing pipework exceeding 28mm in bore, mains water pipes, lead pipe, soil/waste pipes buried in the fabric of the building or under any floors including external underground pipes, to and from and including manholes, main sewer pipes, any shared drainage and cast iron SVP, asbestos waste and soil pipes.
Solar heating or components.
Damage caused by aggressive water, system contamination, lime scale, sludge or other debris in the system.
Showers, shower traps, shower pumps, water boosting systems, sanitary ware units including shower doors, screens, silicone/grouting. This includes electric shower units and riser rails.
Water softeners, system filters, water meters, macerators, waste disposal units, boiling taps and scale reducers.
Rainwater pipes and guttering.
Any recommendation or alterations carried out which will help prevent breakdowns, safe operation or an appliance, system efficiency, potential frost damage, powerflushing including system filters or shut off valves which aren’t currently part of your system are chargeable. Seized stop cocks or valves, not leaking but requiring correct operation to maintain the system will need to be replaced. The replacement is not covered under any care plan and will be chargeable.
Terms and Conditions
Period of Agreement
Payments:
Payment will be taken on the day you make the first payment and then each month after by Worldpay. The minimum subscription period is 12 months from the date of the first payment. Thereafter, your agreement is on-going until you tell us you would like to cancel or if we cancel the agreement. You may cancel the agreement at any time after the initial 12-month period subject to pro-rata repayments for any works already carried out (see Cancellation Policy).
If you have more than one boiler, you will be required to pay a separate Delaneycare plan for each boiler.
We will notify you in writing of any changes to pricing or terms and conditions.
Cover Start Date
Your cover will start once you make your first payment and a Delaney Plumbing engineer has completed a successful initial safety inspection.
Initial Safety Inspection
If you wish to join Delaneycare, a Delaney Plumbing Service Engineer will attend your property to carry out an annual boiler service and system health check. Should any part of your system be deemed unsafe or not to the required standards for your Delaneycare package, we will issue an estimate for the remedial works required. If you choose to decline the estimate, the care plan will be cancelled and you will be charged the standard one-off fee for an annual boiler service only.
If you sign up for Delaneycare pack 1, we will carry out the initial system health check and boiler service when your boiler service is next due.
Spare Parts & Repairs
If we do not carry the spare parts your repair requires on the day, we will endeavour to find parts from our suppliers. We may not always be able to replace parts like-for-like and therefore may use an approved alternative or standard range of product. For example, parts may not always be the same design or colour as the original. If you wish to provide your own parts, we will fit them but with no discount applied. Should we find any boiler parts to be obsolete we will not be able to carry out the associated works and we will instead provide a quotation for a replacement boiler.
If there are 3 or more repairs required on a boiler within any 1-year period, it will be deemed beyond economic repair. If a boiler will cost in excess of £400 to repair, it will be deemed beyond economic repair. In such circumstances, Delaney Plumbing will provide a quotation to replace the boiler with a £400 discount applied.
Yearly Inspection
A Delaney Plumbing Engineer will carry out a full boiler service and system health check once a year. We will inform you in writing or via email when you service is due.
Cancellation Policy
We may cancel your agreement and/or demand repayments if:
- You have given false information.
- It is not possible to find parts to keep your system working safely.
- You do not make an agreed payment.
- You put our employees’ health and /or safety at risk in any way.
- Your home is unfit to carry out works in.
- We make recommendations to carry out works and you refuse to do so.
- Circumstances arise which make it inappropriate for the contract to continue.
We retain the right to cancel your agreement at any time should we deem it appropriate. We may provide a refund pro-rata to the length of time left of your 12-month agreement term for any customers who have been with us for longer than the initial 12-month period. If you decide to cancel the agreement with us before the end of any 12-month period, we will charge you for any works that have been carried out in that period (including any repairs or boiler servicing charges), less the monthly payments you have made up to that point.
We require notification in writing from any Delaneycare member wishing to cancel with one months notice.
Labour
Any plumbing & heating work will always be carried out by one of our fully trained and qualified Delaney Plumbing engineers. We will meet our responsibilities under this agreement within a reasonable time unless unable to do so because of circumstances beyond our control. All standard services are offered between normal working hours Monday to Friday 8am – 5pm. In particular, we will not be responsible for delays caused by our suppliers and/or their agent.
Emergency cover is available until 11pm every day apart from Christmas day. Under our 24/7 emergency cover, an engineer will normally be with you within 24 hours.
For uncontrolled water leaks or emergencies posing an immediate risk to your health
or property, we will aim to attend your home within 2 hours.
Emergency cover is from 7am – 11pm 7 days a week.
