DelaneyCare

Welcome to DelaneyCare, a bespoke care plan from Delaney Plumbing, designed for the individual needs of our customers. For as little as £9.90 a month you can be covered and have full peace of mind.

DelaneyCare is a 100% transparent service offered by Delaney Plumbing. There are no hidden charges, no unnecessary annual price rises and no excessive fees like other major providers.

With an annual boiler service and system health check included in your care plan we can spot any potential issues before they arise, keeping you warmer for longer and keeping your energy bills down to a minimum.

You choose a care package that works for you. (see below for options)

We contact you annually to remind you your boiler is due for inspection (a comprehensive boiler service will be carried out including removing the case & cleaning all components.

You set up an easy and simple monthly payment plan online – we can book an appointment to come out and help you to do this.

Why Choose DelaneyCare?

  • No annual price rises as your boiler ages
  • No Excess Charges
  • Comprehensive boiler servicing including removing case and cleaning components
  • We never use Sub-contractors

What other major suppliers offer?

  • Annual price rises and your boiler gets older
  • £60 excess charge for every repair completed
  • External Ratio and Safety Check only
  • Use Sub-contract labour

We aim to provide you with a care plan far superior to plans on offer from other major providers. We focus on your needs as an individual and our ability to meet those needs as a local family run company. We are big enough to cope and small enough to care.

With the majority of our work coming from recommendations and repeat custom, we can assure you your satisfaction is our number one priority.

We are continually looking for ways to develop and improve our service based on the needs of our customers and continue to seek regular feedback in order to remain your engineers of choice.

In a recent survey, we asked customers to provide feedback on a number of areas. 10/10 overall customer satisfaction was recorded in 96.4% of cases and the most frequent request in further comments was to offer a care plan.

 

You have spoken and we have listened!

 

DelaneyCare Packages Care Pack 1 Care Pack 2 Care Pack 3 Care Pack 4
Annual Boiler Service & System Health Check Comprehensive annual boiler service Fully stripped down with all relative components cleaned & checked for safe operation Heating system thoroughly checked to ensure good working order Any faults noted to help prevent break downs
Boiler & Controls Breakdowns & repairs Heating controls, programmers/thermostats Motorised valves & heating pumps Boiler flue up to 1M in length Boiler replacement cover if boiler is less than 7 years old or deemed beyond economical repair £400 off cost of replacement boiler if boiler is more than 7 years old or deemed beyond economical repair Gas pipework from gas meter
Heating System All repairs to central heating system including: Primary flow & return pipework Standard radiators & radiator valves External Expansion Vessels Pressure relief valves & pipework Gauges & External Filling Loops
Plumbing & Drainage Plumbing system inc. mains water pipe from stop cock Hot water cylinders & immersion heaters Pipes throughout the house Loft tanks Toilets inc. ball valves, flush handles & siphons Leaking taps Leaking internal drainage & waste pipes
£9.90 £17.50 £22.00 £30.00
Landlord Package Landlords can apply for any level of cover with an additional charge of £5 per month to include a gas safety check and and liaising with your tenants £14.90 £22.50 £27.00 £35.00

DelaneyCare Exclusions

Inherent defects or inadequacy to the original design of the system/appliance(s).

Any defects or damage caused through malicious or willful action, negligence, or third party interference or accidental damage or any nature.

Any defect or damage caused by fire, lightning, explosion, flood, storm, tempest, frost, impact or other extraneous cause or catastrophic even. This includes burst pipes caused by frost and pipes that require defrosting in extreme cold including frozen condense pipes.

Pipework, wiring or flues buried in the fabric of the building including pipes under floors – wooden or concrete, pipes buried and walls and underfloor heating and components.

Any defect or damage occurring from a failure of the public electricity, gas or water supplies.

Any increased cost of utilities, loss of water services, loss of earnings, or any retrospective cost for items not relating to the repair of the heating components.

Any works pertaining to spas, swimming pools, jacuzzi/spa baths or steam rooms including heating systems supplying a swimming pool.

Any loss or damage to property, belongings or water ingress damage to the fabric of the property or belongings caused by issues arising from any part of the system failing.

Boiler & Controls

Topping up the pressure on your boiler. Adjustments to time and temperature controls, including resetting them or replacing batteries, loss of internet signal on smart controls or thermostats.

Boilers greater than 60KW in output.

Heating circulation pumps above 6m in head.

Replacement or repair of unvented hot water cylinders, thermal stores, air or ground source heat pumps or fan convectors including plinth heaters.

Warm air boilers or connecting components including flues or ducts

Twin wall, asbestos flues or flue liners.

Repairing or replacing the flue including the flue terminal if it is over one meter in length.

Central Heating System

Damage or blockages caused by aggressive water, system contaminations, limescale, sludge or other debris in the system.

Powerflushing, removal of sludge, limescale and other debris in the system (if a powerflush is required to remove aggressive water from the system to ensure the correct operation of the boiler or heating system, this is not covered under any care plan and will be chargeable with a 20% customer loyalty discount).

Replacement of decorative parts, towel rails, low surface temperature, electric and designer/decorative radiators, including any associated valves or electrical heating elements. Decorative radiators include vertical, column, cast iron, and curved radiators or any similar non-standard designs.

Plumbing & Drainage

Concealed plumbing/cisterns, plumbing pipework exceeding 28mm in bore, mains water pipes, lead pipe, soil/waste pipes buried in the fabric of the building or under any floors including external underground pipes, to and from and including manholes, main sewer pipes, any shared drainage and cast iron SVP, asbestos waste and soil pipes.

Solar heating or components.

Damage caused by aggressive water, system contamination, lime scale, sludge or other debris in the system.

Showers, shower pumps, water boosting systems, sanitary ware units including screens and grouting. This includes electric shower units.

Water softeners, system filters, water meters, macerators, waste disposal units, boiling taps and scale reducers.

Rainwater pipes and guttering.

Any recommendation or alterations carried out which will help prevent breakdowns, safe operation or an appliance, system efficiency, potential frost damage, powerflushing including system filters or shut off valves which aren’t currently part of your system are chargeable. Seized stop cocks or valves, not leaking but requiring correct operation to maintain the system will need to be replaced. the replacement is not covered under any care plan and will be chargeable. 

Terms and Conditions

Period of Agreement

Payments: Payment will be taken on the day you make the first payment and then each month after by Worldpay.  The minimum subscription period is 12 months from the date of the first payment.  Thereafter, your agreement is on-going until you tell us you would like to cancel or if we cancel the agreement.  You may cancel the agreement at any time after the initial 12-month period subject to pro-rata repayments for any works already carried out (see Cancellation Policy).

If you have more than one boiler, you will be required to pay a separate Delaneycare plan for each boiler.

We will notify you in writing of any changes to pricing or terms and conditions.

Cover Start Date

Your cover will start once you make your first payment and a Delaney Plumbing engineer has completed a successful initial safety inspection.

Initial Safety Inspection

If you wish to join Delaneycare, a Delaney Plumbing Service Engineer will attend your property to carry out an annual boiler service and system health check.  Should any part of your system be deemed unsafe or not to the required standards for your Delaneycare package, we will issue an estimate for the remedial works required.  If you choose to decline the estimate, the care plan will be cancelled and you will be charged the standard one-off fee for an annual boiler service only.

Spare Parts & Repairs

If we do not carry the spare parts your repair requires on the day, we will endeavour to find parts from our suppliers.  We may not always be able to replace parts like-for-like and therefore may use an approved alternative or standard range of product.  For example, parts may not always be the same design or colour as the original.  If you wish to provide your own parts, we will fit them but with no discount applied.  Should we find any boiler parts to be obsolete we will not be able to carry out the associated works and we will instead provide a quotation for a replacement boiler.

If there are 3 or more repairs required on a boiler within any 1-year period, it will be deemed beyond economic repair.  If a boiler will cost in excess of £400 to repair, it will be deemed beyond economic repair.  In such circumstances, Delaney Plumbing will provide a quotation to replace the boiler with a £400 discount applied.

Yearly Inspection

A Delaney Plumbing Engineer will carry out a full boiler service and system health check once a year.  We will inform you in writing or via email when you service is due.

Cancellation Policy

We may cancel your agreement and/or demand repayments if:

  • You have given false information.
  • It is not possible to find parts to keep your system working safely.
  • You do not make an agreed payment.
  • You put our employees’ health and /or safety at risk in any way.
  • Your home is unfit to carry out works in.
  • We make recommendations to carry out works and you refuse to do so.
  • Circumstances arise which make it inappropriate for the contract to continue.

We retain the right to cancel your agreement at any time should we deem it appropriate.  We may provide a refund pro-rata to the length of time left of your 12-month agreement term for any customers who have been with us for longer than the initial 12-month period.  If you decide to cancel the agreement with us before the end of any 12-month period, we will charge you for any works that have been carried out in that period (including any repairs or boiler servicing charges), less the monthly payments you have made up to that point.

We require notification in writing from any Delaneycare member wishing to cancel with one months notice.

Labour

Any plumbing & heating work will always be carried out by one of our fully trained and qualified Delaney Plumbing engineers.  We will meet our responsibilities under this agreement within a reasonable time unless unable to do so because of circumstances beyond our control.  All standard services are offered between normal working hours Monday to Friday 8am – 5pm.  In particular, we will not be responsible for delays caused by our suppliers and/or their agent.

Emergency cover is available until 11pm every day apart from Christmas day.  Under our 24/7 emergency cover, an engineer will normally be with you within 24 hours.

For uncontrolled water leaks or emergencies posing an immediate risk to your health or property, we will aim to attend your home within 2 hours.

Emergency cover is from 7am – 11pm 7 days a week.

Call us today on

Bathroom refurbishment

We would like to thank Delaney Plumbing for our recent bathroom refurbishment. We are so pleased with the completed work . Dan was happy to work with us in planning the bathroom layout and came up with great suggestions. We would especially like to thank Jason and Ba...

Karen and David Eyres
Care plan

I've been on one of Delaney's boiler care plans now for 6 months and I can safely say the service I get is excellent. I moved from Britch Gas to Delaneycare pack 4 saving myself £360 a year and the service I've received so far has been great.

Mrs S Vincent
Ross The Plumber

We rang and booked with Delaneys Plumbing 8am Monday Morning got given a 4pm appointment that day. I wrongly believed this to be a £55 callout as I was unaware we were offered Tuesday as a callout and were fitted in on Monday under ...

MICHAEL WILLIS
An excellent service

I am really happy with Delaney Plumbing. They have been responsible for all the plumbing work in my newly refurbished home and everyone who has worked here has been both highly skilled and very kind and patient. My experience has been that they pay close attention to...

Jane Wells
Excellent job done

I am delighted to recommend Delaney Plumbing. Their plumbers installed new bathroom and serviced my boiler. They were polite and friendly, gave clear explanations, and totally tidied up at the end of each day. The office staff were also very helpful. Thank you Delaney!

Marie Jaeger
Excellent company

We have had several jobs undertaken by Delaney Plumbing, both major and minor, and all have been completed to our complete satisfaction. I highly recommend them.

Philip Akroyd

We recently had a new gas boiler installed and have to say what an excellent job was done by the engineers. They were very professional and polite. We have used them on several occasions and would highly recommend them for any plumbing/heating work.

Norman and...

norman knight

Came out on time did a first class job no mess and fair cost 10 out of 10

R Vowles
Fast Response!

I had to message Daniel whilst away on my holiday as I had been told that my Water Tank was leaking. Keeping in mind this was at 8pm in the evening I wasnt exepecting a response as quick as I did.

Not only did I get a prompt response but it was attended to wit...

Steve Sherlock
Fab Service

Fab service! A simple, but much needed job was carried out swiftly with a cheery smile and clean and tidy work. A great job well done, would certainly use again and recommend to others

5* Team and 5* Job!

A great service from start to finish. I called Delaney Plumbing out to investigate issues with my radiators and boiler, the whole system was slow to heat up and the boiler seemed to be running all day with little effect. They performed a heating system power fl...

Leah Coombes
Excellent service and workmanship from Delaney Plumbing

I had an old air vent central heating removed and replaced by a new central heating by radiators. So pleased with the results and finish. The team was very attentive to my needs and very professional. They also added a new basin and unit to my cloakroom, which was al...

Mrs J Marsh
Estate Agency

Last week around 4 pm my colleague went to a vacant property to do an inventory and heard strange noises coming from behind the fireplace, which had a gas fire fitted, and we could not remove it. We called the RSPCA and the RSPB.... because we believed the noise was ...

montana whitlock
Whitlocks Estate Agents
Prompt, pleasant and effective

Excellent service responding to an emergency call-out. Jason and his colleague found the problem and worked out a fix, including shopping for parts, for a same day resolution of water dripping through a light socket. Certainly recommend this company.

Graham Cawsey

Graham Cawsey
Wonderful Service!

I have to say, great customer services from all the team. Daniel was extremely helpful and explained what the issue was and how he fixed our leaking issue.

We really appreciated the help and professionalism.

Simon Gladwell
Smart Growth

I called delaney plumbing yesterday to look at my faulty boiler,. they visited the following day and what a wonderful company. The gas service engineer and his apprentice were extremley polite and knowledgable. They rectified the problem and serviced my boiler at the...

alison penfold
Mrs
a very personal service

I had one of those problems that was hard to solve but they didn't let me down, or charge when striving to sort the problem. A very helpful. efficient and respectful family run business. Excellent customer service! Thank you. Sandra shere

Sandra shere

Within 24 hours Daniel visited and soon sorted the problem with our underfloor heating.

Great customer services from all the team.

Daniel was extremely knowledgeable and explained what the issue was and how he fixed it.

Would highly recommend and...

James Etheridge

On two occasions recently I have needed to use the services of Delaneys and I can highly recommend them as they provided a very professional service. The plumbers were polite, friendly and very efficient. The ladies in the office were also very professional and helpf...

norman knight
Highly recommended

Thanks so much for the wonderful and professional service. Your team is highly competent and courteous to all our staff. It was a great joy and we will highly recommend your services to our industry partners.

Saved from a flood

Upon arriving at work, we discovered a leaking loo within a phone call and a wait of no more than an hour we were fixed and no longer wading. We will definitely be using you again and can safely recommend you to all for a prompt, friendly service. Thanks to all invol...

Niki Holcombe
Heirlooms Ltd

Having had to retrieve a bad experience from previous work carried out I contacted Delaney's for necessary Gas Safe work and was pleasantly suprised with the care and interest taken by Sam who was keen to help in our predicament. we were the visited by Nathan and his...

Richard Paige
Responsive, efficient,tidy and utterly reliable.

Replacement boiler installed on time and on Budget. Work undertaken with quiet efficiency and minimum disruption to the house. Cleaned up every night. Went the extra mile to ensuring gas supply was safe and checked and cleaned gas jets on the cooker. Highly recommended.

John Daborn

I cannot fault Daniel Delaney for customer service and professionalism. I had problems with a shower installation and Daniel went the extra mile to sort it out to my satisfaction. He was patient and courteous throughout, as are all his staff. I highly recommen...

JANET ALLAN
1940
Great service.

Sudden leak was sorted within 80 minutes from calling. Very reasonable charges, highly recommend. Office staff polite and very helpful. Now our preferred plumber.

Bea ralph

Daniel Delaney showed detailed knowledge, thoroughness and patience in installing our new boiler for underfloor heating and resolving technical issues associated with the previous set-up system.

Victoria Rickeard
Professional, prompt, trustworthy, kind and efficient .

I cannot recommend Daniel and his company too highly.

He responded to the demise of my heating system promptly and with kindness and consideration.

He made me aware of the range of work that needed to be undertaken and gave me various ...

June Rogers
N/A
Polite, professional and punctual

Recently had the valves changed on all my radiators and I'm very pleased. Everything was explained to me on how it all works. I'm delighted with the work done. Also Sam who answers the phone is a treasure and really goes out of her way to help.

Peggy Winborn

Peggy Winborn
Boiler Service

Friendly professional service. Would recommend and use again

Yvonne Little
Amazing service

Really pleased by the way my problem was handled by Daniel Delaney plumbing. I rang up and spoke to the nicest lady (I think her name was Sam) to book a Gas Test for my rented property. We agreed that she would ring my tenants herself to organise a time etc. Sa...

J Parson

We have used Daniel Delaney for big jobs (new boiler, new shower) and smaller jobs. Always very happy with the friendly and professional service from start to finish. Even planned the noisy aspects of one job around baby's nap times. Would absolutely recommend to oth...

Andrew Bishop

I had a cooker fitted today by tony outstanding service polite total gent thank u will be useing u again x

kelly Barnard-hill
Satisfied customer

We have recently had some work done by Mark and Tony from Delaney Plumbing, these two lads did a great job they were courteous and polite, on time and left our property tidy, we would be very happy to use them again.

Leslie Arnold

Scott did an excellent job replacing our taps today. Very friendly, quick and efficient.

Miriam Trent
Many thanks

Luke installed our new boiler and Chris took care of the new radiators all to a very high standard and very clean work. I have used Delaney Plumbing before and will no doubt call on them again 🙂

Mr Stanley
Wonderful

What an amazing job Scott did on our bathroom!!

With the help of Homebase Daniel design our new bathroom and from start to finish Scott ripped it out and replaced our new bathroom and made such a lovely job of it too, highly recommend this company.

Mrs Genson
Call out

Unfortunately I had to call on Daniel Delaney services on a bank holiday and to my surprise an engineer was with me within the hour, he fixed the burst pipe under the stairs in no time. I was a bit put off by the price quoted but was happy to have the problem sorted ...

James Davies
Great reliable service

As a regular customer of Daniel Delaney plumbing I have always been impressed by the professional service. This week I spoke to Sam in the office who was able to get someone out to me the same day to fix my toilet. Won't hesitate to use them again. many thanks for gr...

Brenda
Brilliant !

We would just like to thank Daniel for the plumbing work he has done for us. We are relatively new to the area and are delighted to have found him! He is excellent and very professional. He fitted a new towel radiator plus he did a few other smaller jobs and we are d...

Karen Gamble

I was very impressed with my service my boiler seems fine now such a good job done. Thankyou so much

Frances Fazackerley
Fantastic Service

Just had a complete boiler replacement. Couldn't fault the service, very friendly, professional and thorough at a reasonable price. Would highly recommend. My house is now lovely warm ready for winter ☺☺☺

Kerrie Wilks
Excellent

We would recommend Daniel and his crew , prompt excellent and very professional.

Pauline
RP Lettings
Professional, reliable and quality workmanship

Daniel and his team installed a disabled toilet for me. It was planned like a military campaign with the other tradesmen involved. Everyone turned up on time and cleaned up after themselves. Everything went smoothly and I am absolutely delighted. And the cost was fai...

Peggy Winborn
Professional, reliable and helpful

Daniel has installed our complete central heating system, as well as multiple other jobs. He has always been very reliable, professional and helpful throughout all work he undertakes.

Neil Newman
One very grateful customer!

Since Chris came out to fix my shower it is working better than it ever has. In fact, it is working so well now that I am no longer going to install a more powerful shower!

Many thanks John

John
Ormsby Crescent
Thanks!

Thank you for your help at such short notice. Chris did a great job and it is much appreciated.

Mrs Harrington
N/A
Thank You!

Dear Daniel

I would like to thank you very much for all you did for me and so promptly too! It was most satisfactory.

With kind regards Mrs Allen

Mrs Allen
n/a

Daniel has just installed a new boiler for us.The work was of a very high standard and found all his staff very friendly and polite. We were both working so had to leave a key for them to gain access the house was left spotless would thoroughly recommend them for any...

Patrick Frampton
Go's the extra mile

I'd recommend Daniel. He knows what he's doing. He's a clean and tidy worker and he does the job properly.

Christine Wesson
Reliable and Highly Skilled

Daniel is a very efficient plumber , we found him to be reliable and highly skilled . He fitted a new heating system with boiler for us , we were very happy with the job and would gladly recommend him . Oh nearly forgot , the cost was also good .

Bob & June
Great Service

We can't recommend Dan highly enough, he has been 'Our Plumber' now for over 6 years and has always been great. His prices are fair and he's very reliable whether its a little job like a leaky toilet or fitting a new boiler (something he did recently for us). Brilliant!

Richard & Kelly

Read More Testimonials »